Important information for your holiday

We offer you many options, you decide

Arrival and Departure

Check-in from 3.00 pm, Check-out till 11.00 am

On the arrival day your booked room with bathing bag and the included hotel services are available from 03:00 pm. You have the option to take lunch on your arrival or departure day at the Family restaurant or Residence restaurant. For the snack in between, savoury food such as homemade spa burgers and drinks are offered at the thermal snack bar throughout the day. These items are not included in the inclusive services.

Early Check-in:

An early check-in includes rooms being available from 10:00 am and the lunch buffet in the hotel restaurant with delicious soups, fresh crisp salads and main courses that are carefully prepared with local produce.
Furthermore, you can use all the hotel facilities upon the room being available. The price for early check-in is € 19,00 per adult, children are free of charge.
We can inform you of the option of early check-in the day before arrival.

Late Check-out:

With a late check-out you can use the room on the day of departure until 06:00 pm. In addition to the hotel facilities, you can also use the Allegria Family Spa and nibble from the lunch buffet and from the afternoon cake buffet.
The price for late check-out is € 19,00 per adult, children are free of charge.
We can inform you of the option of late check-out the day before departure.

Thermal baths use on arrival and departure day option 1:

On the arrival day your booked room with bathing bag and the included hotel services are available from 03:00 pm. You are welcome to use the hotel areas and the Allegria family thermal baths, easily accessible via the hotel connecting corridor, from 09:00 am for an extra charge of € 10,00 per adult and € 4,00 per child.

Prior to check-in you will receive your bathing bag with a bathrobe and a towel at the hotel reception on payment of a deposit of € 8,00 per adult.

On your departure day after returning your room key at 11:00 am, the Allegria family thermal baths remains available to you free of charge via the hotel connecting corridor until the hotel spa areas closes. The bathing bag can also be used free of charge until your departure.
If you also want to use the hotel areas on your day of departure, we offer you this option for an extra charge of € 10,00 per adult and € 4,00 for children from 15 to 18 years of age.

Thermal baths use on arrival and departure day option 2:

From 09:00 am you have the opportunity to use the Allegria family spa free of charge via the spa main entrance.
Prior to check-in you will receive your bathing bag with a bathrobe and a towel at the spa reception on payment of a deposit of € 8,00 per adult.

On your departure day after returning your room key at 11:00 am, the Allegria family thermal baths remains available to you free of charge via the hotel connecting corridor until the hotel spa areas closes. The bathing bag can also be used free of charge until your departure.
If you also want to use the hotel areas on your day of departure, we offer you this option for an extra charge of € 10,00 per adult and € 4,00 for children 15 to 18 years of age.

Methods of payment:

You can pay your bill with us in cash, with debit cards (for Austria and Germany), Visa, MasterCard or Diners Club. If you want to use a voucher, we ask that you inform us in advance.

Volksbank Wien AG
IBAN: AT17 4300 0531 2525 0000
BIC: VBOEATWW

FN 133552a
UID: ATU64222344
Güssing Commercial Court of registration

NEW: Online payment

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Cancellation policy:

If you cancel your reservation, the following cancellation fees apply for the booked arrangement: 3-1 month(s) before arrival 40%, 1 month to 1 week before arrival 70% 7-1 day (s) before arrival 90% of the booked arrangement. On the date of arrival, no cancellation is possible by the contracting party. If the contracting party does not appear on the day of arrival they must still pay the total agreed price. In case of early departure, 100% of the cancellation fees for the remaining nights will be charged. Cancellations must be given in writing or over the telephone.