Important information for your holiday

We offer you many options, you decide

Arrival and Departure

Check-in from 3.00 pm, Check-out till 11.00 am

On the arrival day your booked room with bathing bag and the included hotel services are available from 03:00 pm. You have the option to take lunch on your arrival or departure day at the Family restaurant or Residence restaurant. For the snack in between, savoury food such as homemade spa burgers and drinks are offered at the thermal snack bar throughout the day. These items are not included in the inclusive services.

Early Check-in

An early check-in includes rooms being available from 10:00 am and the lunch buffet in the hotel restaurant with delicious soups, fresh crisp salads and main courses that are carefully prepared with local produce.
Furthermore, you can use all the hotel facilities upon the room being available. If you would like to stay in your hotel room up to 10 am please check availability and surcharge per adult at the reception desk. We can inform you of the option of early check-in the day before arrival.

Late Check-out

With a late check-out you can use the room on the day of departure until 06:00 pm. In addition to the hotel facilities, you can also use the Allegria Family Spa and nibble from the lunch buffet and from the afternoon cake buffet.
If you would like to stay in your hotel room until 6 pm please check availability and surcharge per adult at the reception desk. We can inform you of the option of late check-out the day before departure.

Thermal baths use on arrival and departure day option 1

On the arrival day your booked room with bathing bag and the included hotel services are available from 03:00 pm. You are welcome to use the hotel areas (for teens up 15 years of age) and the Allegria family thermal baths, easily accessible via the hotel, from 09:00 am for an extra charge of € 10,00 per adult. Children from 0 to 18 years of age are free of charge.

Prior to check-in you will receive your bathing bag with a bathrobe and a towel at the hotel reception on payment of a deposit of € 8,00 per adult.

On your departure day after returning your room key at 11:00 am, the Allegria family thermal baths remains available to you free of charge via the hotel. The bathing bag can also be used free of charge until your departure.
If you also want to use the hotel areas (for teens up 15 years of age) on your day of departure, we offer you this option for an extra charge of € 10,00 per adult. Children from 0 to 18 years of age are free of charge. 

Thermal baths use on arrival and departure day option 2

From 09:00 am you have the opportunity to use the Allegria family spa free of charge via the spa main entrance.

Prior to check-in you will receive your bathing bag with a bathrobe and a towel at the spa reception on payment of a deposit of € 8,00 per adult.

On your departure day after returning your room key at 11:00 am. The Allegria family thermal baths remains available to you free of charge via the hotel. The bathing bag can also be used free of charge until your departure.
If you also want to use the hotel areas (for teens up 15 years of age) on your day of departure, we offer you this option for an extra charge of € 10,00 per adult. Children from 0 to 18 years of age are free of charge.  

Cancellation policy

If you cancel your reservation, the following cancellation fees apply for the booked arrangement: 3-1 month(s) before arrival 40%, 1 month to 1 week before arrival 70% 7-1 day (s) before arrival 90% of the booked arrangement. On the date of arrival, no cancellation is possible by the contracting party. If the contracting party does not appear on the day of arrival they must still pay the total agreed price. In case of early departure, 100% of the cancellation fees for the remaining nights will be charged. Cancellations must be given in writing or over the telephone.

Cancellation insurance

To make a cancellation as easy as possible for both sides, we recommend to take travel cancellation insurance. Our reservation staff will be glad to advise you under phone +43 3326 500.

Methods of payment

You can pay your bill with us in cash, with debit cards (for Austria and Germany), Visa, MasterCard or Diners Club. If you want to use a voucher, we ask that you inform us in advance.

Raiffeisenbezirksbank Güssing
IBAN: AT02 3302 7000 0191 9877
BIC: RLBBAT2E027

FN 133552a
UID: ATU64222344
Güssing Commercial Court of registration

Online payment

Please use our link to make a deposit payment for your booking in a fast and safe way:

EV charging station at Allegria

We are pleased to present you this innovative extension.

While staying at our Allegria Resort Stegersbach by Reiters, our guests can use our new electric filling station to charge their electric vehicle. In our parking level you can find 7 wall boxes which are equipped with the “Euro 2” standard connector. For charging the private charging cable “type 2” is required.

Our reception team will be pleased to inform you about all further details concerning the charging process.